The Name Game: New Titles for Administrative Assistants

By Rocky White, CEO, The SyN Learning Institute   Since the term “secretary” went out of favor in the 1970s, organizations have been trying to find the right job title to describe an increasingly expansive role. Most widely used now is “administrative assistant,” but in today’s high-tech and customer-focused marketplace, the titles are changing again.…

Have the Courage to Lead?

Leadership is a hot topic right now. But not for the usual reasons. In the past, employers chose some folks to get special training or assign expanded roles, so they could gain new skills and move up the ranks of the organization. This worked when organizations were hierarchical. But today, with flatter structures that look…

Problem Solving: Get Out Of A Rut And On The Road To Success

How many times have we watched a fly repeatedly, frantically hurl itself against a window pane, trying to escape and reach the outside that seems so close? My guess is we’ve all watched this take place and thought to ourselves, “How can that fly be so stupid? It’s hitting its head against the glass, time…

Dan H

Dan is the epitome of a “people person” and connects instantly with his audiences, whether he’s helping managers and supervisors hone their leadership skills or coaching entry-level employees to successfully contribute to the team. Dan’s passion is helping people through difficult times and situations. He spent several years running and facilitating a counseling program using…