The Name Game: New Titles for Administrative Assistants

By Rocky White, CEO, The SyN Learning Institute   Since the term “secretary” went out of favor in the 1970s, organizations have been trying to find the right job title to describe an increasingly expansive role. Most widely used now is “administrative assistant,” but in today’s high-tech and customer-focused marketplace, the titles are changing again.…

Interpersonal Skills – “She Ain’t Never Gonna Act Right.”

Dealing With Poor Interpersonal Skills This is the fourth in a series of nine blogs focusing on the new SyN Office Professionals Certificate Program. This one looks at interpersonal skills and how to deal with difficult people. Contact SyN  at www.speakersyouneed.com for more information.  One of my all-time-favorite lines from the TV show Designing Women…

Problem Solving: Get Out Of A Rut And On The Road To Success

How many times have we watched a fly repeatedly, frantically hurl itself against a window pane, trying to escape and reach the outside that seems so close? My guess is we’ve all watched this take place and thought to ourselves, “How can that fly be so stupid? It’s hitting its head against the glass, time…

Deidre

Deidre is a gifted and motivating speaker and a nationally recognized business trainer with a colorful and exciting career that includes everything from stand up comedy to morning talk show radio to business consulting. She started and built a chain of video stores that was listed in the Top 100 Video Chains in North America.…

Dan H

Dan is the epitome of a “people person” and connects instantly with his audiences, whether he’s helping managers and supervisors hone their leadership skills or coaching entry-level employees to successfully contribute to the team. Dan’s passion is helping people through difficult times and situations. He spent several years running and facilitating a counseling program using…