Have the Courage to Lead?

Leadership is a hot topic right now. But not for the usual reasons. In the past, employers chose some folks to get special training or assign expanded roles, so they could gain new skills and move up the ranks of the organization. This worked when organizations were hierarchical. But today, with flatter structures that look…

Details

Your Goal For 2015 – Increase Employee Engagement

How engaged are your employees? In the 2012 Global Workforce Study, Engagement at Risk: Driving Strong Performance in a Volatile Global Environment, conducted by Towers Watson, they found that: 35% of workers are engaged 22% are unsupported 17% are detached 26% are disengaged Engaged workers scored high in: believing in company goals, having an emotional…

Details

Is That Your Phone Ringing?

Is That Your Phone Ringing? This past New Year’s Eve, Pope Francis called a small convent of five Carmelite nuns in Lucena, Spain. Instead of getting one of the nuns on the phone, he got an answering machine and had to leave a voice-mail message.  Here is his message: “What are the nuns doing that…

Details

Interpersonal Skills

Dealing With Poor Interpersonal Skills   Your Interpersonal Skills Coping Mechanisms No matter how much you’d like to see them change, change is an inside job. Understand that wishing won’t make it so. It’s your interpersonal skills that need to change. Once you accept this fact, things will get easier because you won’t have false…

Details

Office Professionals: An Invisible Talent Source

By: Rocky White Note: 2018 Administrative Professionals Week is April 23-27 and Day is April 25. This is a worldwide celebration of all Office Professionals.   There are more than 4.1 million secretaries and administrative professionals in the United States today, according to the U.S. Bureau of Labor Statistics, and 8.9 million in administrative support…

Details

Problem Solving: Get Out Of A Rut And On The Road To Success

How many times have we watched a fly repeatedly, frantically hurl itself against a window pane, trying to escape and reach the outside that seems so close? My guess is we’ve all watched this take place and thought to ourselves, “How can that fly be so stupid? It’s hitting its head against the glass, time…

Details

How To Get Support For Your Ideas

How To Get Support For Your Ideas Most of us think we’re right – most all of the time. We also think we have great ideas and know better ways to do things (especially if someone else is the one who has to execute the details). But, the truth is, there are many times when…

Details

Nonversations

I have a friend who always signs off on a phone call by saying, “I’ll talk atcha later.” All of a sudden, it dawned on me that that’s just what she does. She is a person who talks at me and not to me or with me. Could this be a Freudian slip on her…

Details

Change

Getting Employees Onboard For Change Change. Just the mere thought of dealing with an unknown and having to risk letting go of the old and familiar and taking on the new and unknown is scary. True, things could be better in the long run. But… there’s that nagging thought that things could also be worse.…

Details