Office Professional Certification Program Brochure
Ultimate Brand Professionalism
This module, as part of the Office Professionals Certificate Program, takes an in-depth look at creating a professional and personal brand. Assessing the image one currently projects and recognizing the ideal is the beginning. Participants hone skills in projecting confidence, winning respect, demonstrating proper business etiquette, and learning how to manage themselves and adapt to every situation with grace and self-assurance. Through various activities and group discussions, they will visit workplace scenarios that can be uncomfortable, but call for professional behaviors and responses. They will learn techniques for balancing the demands of work and home and giving 100% to their employers. They will prepare themselves for new responsibilities.
Working with Others
This module, as part of the Office Professionals Certificate Program, contains opportunities for participants to look at how their attitudes, beliefs, and personalities may be affecting their ability to successfully work with others. Exercises help them become more proactive and interactive and better manage time and priorities. They will practice influencing, rather than telling, working toward win-win negotiations, and managing emotions under pressure. They will see how learning to take an interest, rather than a position decreases conflict. They will explore techniques for building bridges, not walls. In small groups, they will simulate in-house and virtual teams to learn better collaboration skills. Internal and external customer service techniques which add value will be included. They will complete a Personal Action Plan to transfer skills they learned to their particular job situations and improve their ability to work with others.
Management Skills OP
This module, as part of the Office Professionals Certificate Program, provides the skills needed to work successfully with team members. It includes thinking strategically, critically analyzing problems, and applying techniques for making the best decisions. Participants learn how to prioritize tasks and manage assigned projects, delegating when it’s required, and providing constructive feedback for continuous improvement. Through experiential activities and exercises, participants practice the skills and learn how their behaviors affect the success of the team. They see that it is necessary to put self-interests aside and manage emotions under pressure. As roles and functions frequently overlap in the workplace, having strong management skills is essential.
Interpersonal Skills: Making the Connections OP
This module, as part of the Office Professionals Certificate Program, is designed to improve communication skills across generations, with multi-cultural, and diverse groups. Techniques for effective listening, questioning, delegating, and collaborating are stressed. Individuals will assess their own communication styles, discuss the styles of others, and how to adapt for better interpersonal relations, inside and outside the workplace. Skilled communicators are the bedrock of strong and successful teams. In today’s business world, the companies that stand out from the rest are those that value diversity in every form—all ages, cultures different than our own, people of all races, religions, and ethnicity, speaking various languages—that’s our future.
Leadership in the New Workplace
Successful leaders are recognized through their behavior and people management skills. Leadership not only exists at the top, it exists at all levels, including the beginning level. This is especially true today and for future work environments. It is expected that all staff have a leader mindset to tackle a variety of responsibilities and tasks. Therefore, it is important to know what leadership is and is not.
This session serves as a means for understanding and demonstrating the fundamentals and strategies of effective leadership. You will gain insight into yourself, as well as your teammates.
Realize that it is a journey, so allow the insight gained from this experience to serve as a guide to identify skills you must learn and master, to demonstrate effective leadership.
Effective Writing Skills
This module, part of the SyN Office Professionals Certificate Program, is designed to increase one’s proficiency in business writing. All professionals should be skilled in sending messages to recipients so that they are understood and achieve the desired outcome. The intent is to deliver a succinct, clear, and precise error-free document. Whether the format is a letter, e-mail, report, or other type of writing, the basics remain the same. These basics include usage, punctuation, spelling, and subject-verb agreement. In fact, writers gain credibility when the essential grammar skills are prevalent. This lively session will provide solid examples with opportunities to practice. Your teams will value this day for the opportunity to acquire a set of writing tools that will enhance their professional careers for life. Success is a journey and not a destination—this module will contribute to immeasurable success!
Communication Skills Relationship Building
This module, as part of the Office Professionals Certificate Program, will teach effective communication, using hands-on experiential learning. Participants will apply active listening to accurately interpret messages. They will gain skills in people reading by relating to the emotions and feelings of others. This builds and maintains trusting relationships—the basis of all exceptional work teams. Because they interact with many people inside and outside the organization, they will gain confidence and skill communicating at all levels and during difficult situations. The art of small talk to gain access to any group and expand networks will be a focus. They will examine how social media can impact both a personal and professional image. And they will accomplish more by working with and through others.
Value Added Professionalism
This module, as part of the Office Professionals Certificate Program, is designed to assist individuals in developing a personal professional career plan, to enhance their contributions in their current roles and add to their skill base for the future. They will examine career options and their readiness to expand responsibilities. Participants will actively create a plan for themselves that includes continuing education, building relationships, mastering technology, perfecting interviewing skills, and using performance reviews as growth opportunities. They will match the skills to the organization’s changing needs and goals. They will be introduced to many unique resources that will help them increase their productivity and become a vital, value-added office professional.
AA Certificate Program
The AA Certificate Program is designed for executive assistants, administrative professionals, administrative specialists, secretaries, project coordinators, front desk receptionists and back office staff, office managers and supervisors, administrative coordinators, department administrators, office clerks, and all other staff who support a person, group, or function.
The aim of the AA Program is to provide all office professionals with the knowledge, skills, and attitudes they need to be successful on the job; to create high-performing work teams where admins are essential contributors; and for all admins to have an action plan for applying what they learn directly to their roles within the organization and ready themselves for more responsibilities.
The eight modules cover all the essentials for an exceptional AA:
- individual personal assessments of assets and areas needing development
- communication skills to build strong relationships with inside colleagues and outside customers
- business writing that reflects well on the company and gets results
- interpersonal skills to work with all personality types, diverse groups, and across generations
- techniques for working effectively with and through others
- management skills every employee needs to hone
- leadership skills to get others to follow and give their best to every endeavor
- creating a personal action plan for lifelong learning, developing professional networks, and keeping pace with technology and changes in the business world
The Program can be brought on-site and tailored to your specific needs and requirements. One option is to use SyN professional trainers and content experts to deliver the modules to your staff. Each module is a full-day workshop, with handouts, group and individual activities, discussions, and plans of action to apply the learning to each person’s unique position within the company. Evaluations and post-workshop follow-up will assure you that the program will be adapted to suit your particular situation. A second option allows you to obtain a license and use in-house trainers to present the program an unlimited number of times to all employees. Master trainers will come on-site and conduct train-the-trainer, full-day sessions for each module. By taking the future presenters through the program, they can experience the modules firsthand and modify them for their audiences. In most cases, they will have the actual developers to answer questions and suggest the most effective approaches.
What works best for you, works best for us. We are a team with a common purpose – to develop star admin performers for your organization.
The perfect time to initiate the AA Certificate Program is now! It shows you value your office professionals, recognize their potential, and are willing to invest in their future with the company. We guarantee it will be the competitive advantage for your organization. The results will be better equipped staff, a more cooperative workplace where teams can focus on goals (not personalities), and more opportunities to build internal and external relationships, which will increase profits, better succession planning, and your ability to adapt to changing business needs by developing talent inside the corporation.
If you have questions or would like to bring the Administrative Assistants Certificate Program to your organization, contact Kerry Chaffin, (National Account Manager) at 913-717-0167 or email [email protected]