Customers for Life - Gaining Life-Long Customers
Utilize the secrets to gaining and retaining life-long customers. Discover how, in the age of the quick-change customer, you can make and keep customers for life. Learn how to earn the constant and well-deserved trust of customers and clients who will make you an important part of their support system.
Growth typically comes from two areas, current customers continuing to do business with you and the acquisition of new customers. Loyal, happy customers will continue to spend their dollars with your organization and they are also more likely to refer your organization to others. Trusted referrals can elevate your organization over the competition.
Delivering Remarkable Customer Service
This customer service course is designed to meet the needs of both internal and external customer service representatives. No matter what job we are in we are dealing with customers. This course is designed to help each customer service representative focus their attention solely on a daily basis on what the customer needs.
Exceptional Customer Service
The purpose of this course is to develop skills to provide exceptional customer service. The course will instruct the participant on how to quickly develop rapport with a customer over the phone or face to face. Learn skills that will enable you to take control of a quickly determine personality type and use the information to better communicate. Find out how to defuse an irate caller and communicate with confidence. This workshop will include interactive participation and coursework. Participants will be able to easily apply the concepts to their day to day work requirements.
Outwit, Outlast, OutServe: Ultimate SERVival
This session is designed to provide participants with the skills and confidence they need to deliver an exceptional customer experience. The following outline reflects content for a full day of training. Additional customer service training modules are available.
As a result of this training, participants will know the critical importance of the customer experience. They will be able to build better customer relationships, interact optimally, communicate more effectively with customers and be able to do an effective service recovery. In addition, participants will understand the significance of being an internal customer service team.
STARPOWER! Create Award-worthy Customer Experiences on the Phone
Customers today want much more than facts delivered quickly. They want a Customer Experience that makes them feel like #1! How they feel is as important as what they want.
This highly interactive program helps employees “produce, direct, and star” in Winning Customer Experiences. Participants expand their thinking to include both external and internal customers. Delivering STARPOWER customer service on the phone has unique challenges because there is no face-to-face interaction. This program focuses on use of voice, tone, pace, inflection and other elements to create a positive mental video for the caller.
STARPOWER also includes powerful skills for thinking, planning, and acting the role of STAR Customer Experience Provider. Also included are strategies for handling challenging situations or people, and positive conflict resolution. Special BONUS section includes tips for managing stress in a fast-paced, demanding environment – like a call center or high volume activity.
Who are YOUR CUSTOMERS?: It Takes 4 To Tango
In It Takes 4 To Tango, the facilitator will take you through a brilliant exploration of behavioral styles that will make you think, laugh, even dance…and recognize your true self and your customers. You’ll also learn to overcome personality differences that lead to problems like communication breakdown, negotiation letdown, and delegation fall-down by learning the secrets to connecting and partnering with other personality styles.