Administrative Support Training - Office Professional Certification Program (OPCP)

Balancing Work and Life…in a Crazy, Connected World!

In this crazy, connected world, you have instant access to everything/everybody via electronic devices. But those entryways to your attention cause a myriad of distractions that leave you unfocused, stressed…and out-of- balance! This session will get you back in the swing of balance with an energetic power-charge! You will learn how to apply attention and mindfulness to your own work/life experiences. And you will learn common-sense strategies to cope with commotion, keep your cool, and claim your life balance.

  • Peak Performance Today
  • -Achieving Peak Performance
  • -How to Increase Your Energy
  • -Developing the Habit of Now
  • Do Less and Achieve More: Priorities and Goals
  • -Grey Areas: When Is It Really a Priority
  • -Pareto Principle Applied
  • -Goal Setting for Greater Success
  • -The Importance of Planning
  • Getting More Done by Working with Others
  • -Getting Others to Cooperate
  • -Managing Interruptions
  • -Coordinating Demands and Schedules
  • -Communicating and Negotiating Effective Deadlines
  • Creating a Productive Work Environment
  • -Design Ergonomic Workplaces for Peak Performance
  • -Personal Designs for Efficiency
  • Time Management: Mastering the Minute
  • -Twenty Biggest Time Wasters
  • -Building Awareness with Time Logs and Peak Time
  • -Fourteen Ways to Push Off Procrastination
  • -Managing Interruptions
  • -Nineteen Golden Tips for Peak Productivity
  • Getting Organized with Paper, Clutter, E-mails and More
  • -Creating a Flow to Get on the Go
  • -Manage E-mail Effectively
  • -Handling Permanent Files

 

A professional is someone who has great skill and/or experience in a particular field or activity. It is someone who demonstrates the methods, standards and characteristics that are communicated through their competence in fulfilling the responsibilities of a particular field or occupation.

This session is designed to provide participants with skills for fulfilling their existing roles. It also instills a sense of protocol and attitude that will enhance their standing and opportunities to excel in building a satisfying career.

 

This highly interactive session is designed to assist individuals in developing a Personal Professional Career Plan. It will enhance their contributions in their current roles and add to their skill base for the future. Participants will examine career options, the skills needed for advancement, and their current readiness to expand their responsibilities. Participants will actively create a plan for themselves that includes continuing education, building relationships, mastering technology, perfecting interviewing skills for internal movement, and using performance reviews as growth opportunities. They will match their skills to the organization’s strategic goals.

Effective collaboration requires different approaches to different situations and individuals. During this breakout session you will learn powerful collaboration concepts and strategies that will take you from average to remarkable!

We deliver a common sense approach with strategies and techniques you can apply immediately. This course is for anyone who career requires them to work collaboratively with co-workers as well as other departments within the organization.

When we see them approaching, do we slide into the nearest vacant office? Does their voice on the telephone or name on the “sender” line cause prickles of unease? Exploders – Bullies – Know-It-Alls – Whiners – Snipers – Sneaks – Backstabbers: these are just a few of the well-known, but not-beloved characters who rob us of energy, reduce teamwork, and challenge our patience. This program helps participants identify their reactions to difficult people and learn new ways to flex their behavior and communications for better results. Participants will learn to think and act confidently when interacting with them.

Transitioning to people manager or supervisor requires a new mindset in addition to new skills. This highly interactive program offers the opportunity to clarify the new role of supervisor as well as provide opportunities for new supervisors to brainstorm, plan, prevent, and strategize how to deal with common issues that arise for new supervisors.

In addition to addressing the role change, participants discover how to maneuver their middle role and communicate both up and down the organization. They learn to address concerns with upper management as well as motivate and instruct front line employees. From clarifying expectations, facilitating meetings, dealing with employees’ conflicts, and challenges, participants explore and acquire critical tools that lead to success.

Being a leader today means more than just being a boss. It means being a motivator and coach! Gain the critical skills it takes and achieve more than ever before!

Times have changed, and so has your role as a leader. Being a leader means more than just telling people what to do, then disciplining them when they don’t do it. In today’s world, it means creating an environment where people do without being asked. It means coaching people to become all they can be, and even more.

To make that happen, it takes a confident coach. Learn how to create a climate for effective employee coaching, learning, and mentoring. Gain an arsenal of tools and techniques to motivate peak performers, encourage promising employees, deal with poor performance, give feedback, and more. You’ll gain important insights into what it takes to create an effective coaching environment, even if you’ve never done it before.

Through surveys and discussions, learn to leverage your personal style with the styles and diversity of your employees’ communication and learning styles. Brainstorm solutions to commons challenges faced in your special work environment and organizational culture. Develop coaching plans for employees and practice approaches with other participants. Leave this intensive 6-12 hour program ready to turn your employees into self-motivated, peak performers!

roblems, problems, problems…life is full of them and the decisions you have to make to solve them. Your professional and personal success depends upon your ability to solve problems and make good decisions….fast! Bad decisions or delayed decisions cost your company and team time and money. Learn what it takes when you need to know what to do and following a mere hunch won’t work.

During this fast-paced, practical two-day workshop, you’ll learn why many of us hold back from effectively solving problems and making decisions and how to develop the confidence it takes to make the leap. Discover your special problem management style and know when it is most effective and when to adapt your style to different problem-solving and decision challenges.

Implement step-by- step processes and models, so ultimately you can be confident you’ve discovered the best solution and made the right decision in any situation. And just as importantly, be able to communicate to get commitment and follow through.

Skip to content