The Name Game: New Titles for Administrative Assistants

By Rocky White, CEO, The SyN Learning Institute   Since the term “secretary” went out of favor in the 1970s, organizations have been trying to find the right job title to describe an increasingly expansive role. Most widely used now is “administrative assistant,” but in today’s high-tech and customer-focused marketplace, the titles are changing again.…

Everyone Must Become A Leader

Leadership is a hot topic right now. But not for the usual reasons. In the past, employers chose some folks to get special training or assign expanded roles, so they could gain new skills and move up the ranks of the organization. This worked when organizations were hierarchical. But today, with flatter structures that look…

Essential Management Skills For Office Professionals: How To Get Support For Your Ideas

This is the fifth in a series of nine blogs focusing on one of the eight modules in the Office Professionals Certificate Program developed by SyN. This one looks at an essential management skill that all office professionals need to be successful – how to get buy-in for their ideas. No matter what your title…

Interpersonal Skills – “She Ain’t Never Gonna Act Right.”

Dealing With Poor Interpersonal Skills This is the fourth in a series of nine blogs focusing on the new SyN Office Professionals Certificate Program. This one looks at interpersonal skills and how to deal with difficult people. Contact SyN  at www.speakersyouneed.com for more information.  One of my all-time-favorite lines from the TV show Designing Women…

Better Business Writing: A Key Workplace Skill

This is the third in a series of nine blogs focusing on the new SyN Office Professionals Certificate Program. This one discusses better business writing. Contact SyN  at www.speakersyouneed.com for more information. Better Business Writing: A Key Workplace Skill The Argument For Good Business Writing Skills. HIOOC GT*$TRM T4TU CUL This could be an actual…

Office Professionals: An Invisible Talent Source

This is the first blog in a nine-part series on developing Office Professionals. It introduces the new Office Professional Certificate Program developed by SyN. Note: 2014 Administrative Professionals Week is April 20-26 and Day is April 23. This is a worldwide celebration of all Office Professionals. There are more than 4.1 million secretaries and administrative…

Deidre

Deidre is a gifted and motivating speaker and a nationally recognized business trainer with a colorful and exciting career that includes everything from stand up comedy to morning talk show radio to business consulting. She started and built a chain of video stores that was listed in the Top 100 Video Chains in North America.…